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FAQ’s

How do your booking procedure works?

It's simple, you can request for bookings by going through our online booking system on the official website, or you can use our mobile app or just call us at [number].

How Can I find my driver?

For Casual Pick & Drop, you receive notification of details about your ride along with driver’s details. Also, if you’re using our mobile app, you will be able to track our driver using GPS with the exact time to reach. In case of Meet & Greet, our driver will be waiting for you at terminal allocated for your arrival using flight monitoring system. For queries and support, please feel free to contact customer support at [number]

Do Children count in the total capacity limit?

Children such as babies, infants. Toddlers up to age eight are not counted as per head. Above this limit, every child will be counted for a total limit of passengers.

How Much Luggage Can carry while travelling with Get Heathrow Taxis?

In 4-seater vehicles, there’s generous space for two large suitcases or 3 medium suitcases for that matter. Each vehicle has different capacity for luggage to fit in. It is better to enquire this with customer support before travelling to avoid disappointment.

Will the driver help me with luggage?

Of Course, yes, it is our honour and great privilege to assist passengers with their luggage. Our drivers will be happy to do so.

Are your drivers licensed and services affiliated?

Yes, our every driver is licensed and checked with CRB. Our services are supervised under British Transport Laws. Therefore, everything we offer is legal and authentic

What are the operational timings?

We are operational 24 hours a day. We don’t sleep until we satisfy every last passenger who’s in need of safe and affordable transportation. Our support staff works in day and night shift to provide support as much as possible.

Can I change my booking or reservation?

Yes you can, as long as the request for change is made before vehicle dispatch otherwise additional charges may be applicable.

What our customers are saying 4.48 out of 5.00 (65 Customer Reviews)

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